Refund policy

Return & Refund Policy

Cancellation

Orders may be cancelled free of charge before dispatch.

Once an order has been dispatched for delivery, cancellation requests may not be accepted.

Returns

As bottled drinking water is a consumable product, returns are generally not accepted after delivery due to hygiene and food safety considerations.

Damaged, Leaking or Incorrect Deliveries

If you receive:

• Damaged products
• Leaking bottles
• Incorrect products
• Tampered packaging

Please notify us within 24 hours of delivery via email or WhatsApp, along with photographs.

After verification, we may:

• Replace the affected products; or
• Issue a refund for the affected products.

Refund Timeline

Approved refunds will be processed within 7–10 business days to the original payment method.